Returns

For spherical contact lens and/or care products, we give you a voluntary right of return for a total of 30 days after receipt of the goods. The shipping costs incurred for the return must be paid by you. Please note that this extended right of return only applies if the returned products are complete, in their original packaging, unused and undamaged. Unless otherwise agreed, repayment is made via the payment method you used for payment.

Returns should be sent to the following address:

Lens Service Srl
Via Raimondo Franchetti 156
31022 Frescada (TV)
Italia

The shipping costs are always borne by the customer. If we have made a mistake, we will of course refund it.

If your return complies with the guidelines, we will refund the amount to your bank account within 30 days of receipt of your order in our warehouse. By default, the refund will be made using the original payment method with which it was paid, unless explicitly agreed otherwise with the customer.

If you have any questions, please contact us at [email protected] or by telephone on 800 870 462